FAQs
What is the deposit policy?
We require a 25% deposit at the time of booking a board. The deposit is none refundable and will ONLY go back as a credit on the account depending on how many days you cancel in advance. For example, 10 days and earlier is 100% back on account, 9 days is 90% and so on.
Do you have a minimum age requirement?
Yes. We require that puppies be at least 16 weeks old before coming to the facility. They must have had their rabies, distemper, Bordetella and influenza up to date and have gone through their full rounds of puppy shots.
What is the spay/neutered policy?
We require all females be spayed by 6 months. NO EXCPETIONS.
Males need to be neutered by 6 months unless given a vet note. They can contuine to do daycare if they started coming before 6 months. New clients that are 6 months and older and not neutered can board but can not do daycare.
Why are drop offs at 9:00am for boarding dogs if you open at 7:00am?
Our daycare rush hour is between 7:00am - 9:00am. To be sure that our boarding guests are checked in properly and get the best possible service we start the check ins at 9:00am. Check in at 7:00am is available for an extra $10.00
Is there any staff in the facility 24 hours?
No. We are not a 24 hour facility. We are equipped with alarm emergency systems and 24hr webcams to ensure that your pets are safe. We do not accept sick or geriatric dogs, or any dogs who need medical assistance.
What should I bring with my pet when boarding?
We provide the bedding, bowls and entertainment. The only thing the owner is responsible for bringing is the food. We ask that the food be put in individual bags portioned for each meal so there is no confusion with the amount given. Toys and personal belongings are allowed. We are not responsible for any items that are lost or damaged throughout the stay.
If my dog has been groomed there before, does it still need a temperament test?
Yes. They don’t interact with other dogs while getting groomed so just because they’re good for grooming does not mean they’ll be good for daycare.
Since daycare is closed on weekends, does my dog still get playtime?
Yes. On the weekends we are closed for daycare Drop Offs and Pick Ups, but the boarding dogs still get playtime.
Why do the rates go up for the peak dates?
Rates go up due to the high demand for those dates and having staff members here during the holidays. We are closed for the public on holidays to ensure that our attention is devoted only to our guests.
I'm coming in from out of town and need my dog to do daycare/board. Will you waive the Temperament Test if I bring a referral from my hometown dog resort?
Unfortunately, we do not accept referrals. Every dog is different and reacts to new situations and scenarios in a different way. While we are sure your pup is the star of your daycare back home, The Belmont will be a new environment for them and we want to make sure your pup is going to not only enjoy coming here, but most importantly, they'll feel safe.
Do I still need to do a temperament test if he has done daycare before and been tested at a different facility?
Yes. Every place is different, and every place has different standards. Plus, the dogs at other facilities aren’t guaranteed to play the same as the pups at this facility!
Why does my dog have to also do a first daycare day if he/she already did the temperament test?
Sometimes dogs do well in the Temperament Test, but when placed in a large daycare setting, they can become stressed, anxious, or even aggressive. We want dogs to be happy, healthy, and excited to come to The Belmont, so it is very important for us to get to know your dog well. Our half day of daycare will allow us to do just that!
Are the small dogs and big dogs separated in daycare?
Yes. We separate dogs by size as well as temperament. One of the things we access on our temperament test is where they would fit in the pack. So you could see an older big dog in with small dogs and a very energetic smaller dog with the big ones, it depends on size and their personality.
Can I drop off my dog for daycare anytime or do I need a reservation?
We do sometimes have room for same day drop offs, but it is best to scheduled ahead of time. This ensures we have availability and have already checked your pups vaccines before they get here! If you come in as a walk-in and we have reached capacity or your pups vaccines are expired, we will have to keep them as a day board or turn them away for the day.
Do you offer Daycare on weekends?
We do not. We are open on weekends only for boarding check ins and check outs. The dogs that are boarding get group playtime for the weekends, but Daycare is closed.
Are the daycare packages refundable?
No. Due to the nature of the discount we do not provide refund on any portion not used of the package. We recommend bringing your dog in at least a few times before buying the package. To be sure he/she is a good fit.